Refund & Cancellation Policy

  1. Service Agreement:

    By using our hosting services, you agree to abide by the terms and conditions set forth in this agreement. This agreement constitutes a legally binding contract between you (the customer) and Hostville.

  2. Service Description:

    Our hosting services provide you with the infrastructure and resources necessary to host your website or web applications on our servers. This includes storage space, bandwidth allocation, and other features as specified in your chosen hosting plan.

  3. Account Setup and Security:

    You are responsible for providing accurate and up-to-date information during the account setup process. You must also ensure the security of your account login credentials and promptly notify us of any unauthorized access or security breaches.

  4. Payment and Billing:

    Payment for hosting services is due according to the billing cycle specified in your hosting plan. Failure to pay may result in suspension or termination of your hosting account. All fees paid are non-refundable unless otherwise stated.

  5. Acceptable Use Policy:

    You agree to use our hosting services in compliance with all applicable laws and regulations. You shall not engage in any illegal activities, spamming, distributing malware, or any activity that may cause harm to our servers or network infrastructure.

  6. Data Backup:

    While we make efforts to maintain regular backups of our server data, you are solely responsible for backing up your website and data. We strongly recommend implementing your own backup solutions to safeguard your content.

  7. Service Availability and Downtime:

    We strive to provide high availability of our hosting services, but we cannot guarantee uninterrupted access due to factors beyond our control, including but not limited to server maintenance, network issues, or force majeure events.

  8. Support:

    We provide technical support to address hosting-related issues. Support channels may include live chat, email, or ticket-based systems. Response times may vary depending on the urgency and complexity of the issue.

  9. Termination:

    Either party may terminate this agreement with prior notice. Upon termination, you are responsible for migrating your website and data to another hosting provider. We may delete all data associated with your account upon termination.

  10. Limitation of Liability:

    We shall not be held liable for any damages, loss of data, or business interruption arising from the use of our hosting services. Our liability is limited to the amount paid by you for the hosting services during the previous billing cycle.

  11. Modification of Terms:

    We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you via email or by posting a notice on our website. Continued use of our hosting services after such modifications constitutes acceptance of the updated terms.